Last updated: 29 October 2026
Every pair we make begins with you—your measurements, your style, your day. These Terms & Privacy set out the agreement between you and Jolie Moda when you visit our website, create an account, place an order, or share your details with us. We have written them to be as clear as we can. Please read them before you order. By using our website or placing an order, you agree to these terms and to our Privacy Policy below.
Jolie Moda is a made-to-order footwear studio based in Surabaya, Indonesia. References to "Jolie Moda", "we", "us" and "our" mean Jolie Moda. "You" means the person visiting our website or buying from us.
Our studio:
Milieu Space 2nd Floor, Jl. Imam Bonjol No.27, DR. Soetomo, Kec. Tegalsari, Surabaya, East Java 60264, Indonesia
Email: [email protected]
WhatsApp: +62 812-3152-0370 (Surabaya) or +62 896-1999-9787 (outside Surabaya and overseas)
Hours: Monday–Friday, 08:00–17:00 (UTC+7)
You may use our website to browse, learn about our shoes, and place orders. You must be at least 18 years old, or use the website with the consent and supervision of a parent or guardian. You agree to provide information that is accurate, current and complete, and to keep it up to date.
Please use the website lawfully and respectfully. You must not:
We may update, suspend or withdraw parts of the website from time to time. We try to keep product information accurate, but colors may appear differently on different screens, and handmade pieces may vary slightly. Links to third-party websites are provided for convenience; we do not control them.
Creating an account is optional. You can also check out as a guest.
If you create an account, you are responsible for keeping your password confidential and for all activity under your account. Please use a strong password and tell us immediately at [email protected] if you suspect unauthorized access. You agree not to share your account or transfer it to anyone else.
We may suspend or close an account if we reasonably believe it has been used fraudulently, unlawfully or in breach of these terms. You may ask us to close your account at any time; we may keep records where we have a legal or legitimate reason to do so, for example completed orders and tax records.
Every Jolie Moda pair is made by hand, and most are made specifically for you. That is what allows us to tailor the fit, heel height, materials and details to your day—and it also means each pair is unique.
To place an order, add your chosen piece to your cart, complete checkout as a guest or signed-in customer, choose your preferred shipping date and payment method, and pay the total shown.
Your order is an offer to buy. We accept it when we confirm it or begin production. We may decline or cancel an order—and refund any payment received—if:
Please keep your order number (it starts with "JM-") for any questions. Make sure your email address and phone number are correct so we can reach you about your order.
Because every pair is made for you, please review your size, heel height, quantity, delivery address and personalization before paying. If you need to change something, contact us immediately—ideally within 24 hours of ordering. We can only make changes before production begins. Once production has started, the order cannot be modified or cancelled. If your pair arrives faulty, damaged or incorrect, Section 7 explains what we will do.
All prices are shown in Indonesian rupiah (IDR). For international customers, we may show an approximate USD price using our current exchange rate; the final amount charged may differ slightly because of exchange rates and bank or payment-provider fees. PayPal is available for USD orders only.
The total shown at checkout is the amount payable for your order, including the shipping option you select. International orders may be subject to import duties, taxes and customs fees levied by the destination country. These are not included in our prices and are the responsibility of the recipient.
We accept the payment methods shown at checkout, which may include bank transfer, Midtrans and PayPal. Payment providers handle your payment details under their own terms and privacy policies. We do not store full card numbers.
For bank transfers, please pay within 12 hours of placing your order. If payment has not cleared within that time, your order may be cancelled. Production begins after your payment has cleared.
Discount codes and vouchers are subject to the conditions shown when they are issued. Unless we say otherwise, they cannot be combined, are limited to one per order, have no cash value, and may be withdrawn or cancelled if misused. We may correct an obvious pricing error before accepting an order; if you have already paid, we will refund the affected amount.
Shipping costs are calculated at checkout based on your destination, the weight of your order and the service you choose. We work with domestic courier partners (JNE, J&T and Lion Parcel) and international courier partners.
The shipping date you select at checkout is the date you would like your order to be dispatched—not the date it will arrive. Because each pair is made to order, the earliest date you can select reflects our current production lead time, which is currently 14 days. Handmade production can occasionally take longer; if that happens, we will contact you with an updated date.
Once your order is dispatched:
Customs processing can add time. We do not dispatch on weekends or Indonesian public holidays. Delivery estimates are not guaranteed.
For international orders, any import duties, taxes or customs fees are payable by the recipient. If you refuse to pay them and the parcel is returned to us, we may deduct the original shipping cost and any return shipping cost from your refund.
Please provide a complete and accurate delivery address and phone number. If a parcel is returned because the address is incorrect or incomplete, or because you were unavailable to receive it, you may be responsible for re-shipping costs. Risk in the goods passes to you when they are delivered to the address you provided.
If your parcel arrives damaged or does not arrive, please contact the courier and us as soon as possible, and within 7 days of the expected delivery date, so we can help.
All orders are final. Jolie Moda does not accept returns or exchanges.
Because each pair is made specifically for you, we cannot resell it, restyle it or offer it to another customer. This applies to every order, including standard sizes, custom sizes, the sole and heel you choose, and custom insole text or images.
Once production has begun, an order cannot be changed, cancelled or returned for a change of mind, a different size, a different sole, or a change to the insole personalization.
This policy does not affect your rights where your pair is faulty, damaged in transit, or different from what you ordered.
If something is wrong
If your pair arrives faulty, damaged in transit, or different from what you ordered, contact us within 7 days of delivery at [email protected] with your order number and clear photos. We will arrange a repair, replacement or refund, and we will cover the cost of returning the item where the issue is ours. If the item cannot be repaired or replaced, we will refund the amount you paid for it.
This is not a change-of-mind return. It is our promise to put right anything that went wrong on our side.
Refunds
If a refund is approved, we will process it within 5–7 business days. Refunds are made to the original payment method where possible; your bank or payment provider may need additional time to show the funds.
Nothing in this section limits any rights you have under applicable Indonesian consumer protection law.
All content on our website—including our name, logo, product designs, photographs, videos, text and page designs—belongs to Jolie Moda or is used with permission. You may view and share our content for personal, non-commercial purposes, but you may not copy, reproduce, modify, distribute or use it for commercial purposes without our written permission.
Your custom materials remain yours. When you send us measurements, text, logos, photographs or other images for your order, you give us a limited license to use them only to produce and deliver your order and to keep records as described in our Privacy Policy. You confirm that you have the right to use these materials and that they do not infringe anyone else's rights.
We may photograph finished pairs for our portfolio and social media. If you would prefer your pair not to be photographed, please tell us in writing before placing your order. Feedback or suggestions you send us may be used to improve our products and services without obligation or compensation.
When you share a review, testimonial or photograph with us—by email, WhatsApp, social media or otherwise—you give us permission to publish it on our website and social channels, together with your name, country and image where you provide them. We may edit for length, clarity or formatting, but we will not change the meaning. We may remove content that is unlawful, misleading, offensive or infringes another person's rights.
Reviews reflect individual experiences and are not a guarantee of a particular result or fit.
We work hard to keep our website accurate and available, but it is provided on an "as is" and "as available" basis. We do not warrant that it will always be uninterrupted, error-free or free of harmful components, or that every product description, image or price is complete and current.
Nothing in these terms excludes or limits liability that cannot be excluded by law, including liability for fraud, death or personal injury caused by negligence, or your statutory consumer rights.
To the extent permitted by law, we are not liable for indirect, incidental or consequential losses, or for loss of profit, data or opportunity. Our total liability arising from an order is limited to the amount you paid for that order.
We are not responsible for the acts or omissions of third parties, including couriers, customs authorities, banks and payment providers. We are also not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, government action, strikes or widespread courier disruption.
These terms are governed by the laws of the Republic of Indonesia. If a dispute arises, please contact us first at [email protected] so we can try to resolve it in good faith. If we cannot resolve it together, the dispute may be brought before the competent courts in Surabaya, Indonesia, without limiting any right you may have to a statutory consumer forum. These terms are written in English. If we provide a translation, the English version prevails to the extent permitted by law.
We may update these Terms of Service from time to time—for example, to reflect changes in our products, payment methods or the law. The "Last updated" date at the top of this page shows when the current version took effect. If we make a material change, we will notify you on the website or by email where appropriate. Changes do not affect orders we have already accepted, unless the law requires otherwise. By continuing to use the website after a change takes effect, you agree to the updated terms.
Your trust is part of every pair. We collect only the information we need to make your shoes, deliver your order and look after you as a customer. This Privacy Policy explains what we collect, why we collect it, and the choices you have.
Jolie Moda is the controller of the personal data described in this policy. Our studio and contact details are set out under "Who we are" above. For privacy questions or requests, email [email protected] with the subject "Privacy Request" or write to us at the studio address.
Information you give us:
Information we collect automatically:
When you use our website, we may collect technical information such as your IP address, device and browser type, pages you view, the site or link that referred you, the contents of your cart, session timestamps, your approximate location derived from your IP address, and your currency preference. Some of this is collected through cookies and similar technologies (see Section 18).
Information from others:
We may receive payment confirmations from banks and payment providers, delivery updates from couriers, and information from someone who places an order on your behalf. We do not intentionally collect sensitive personal data, such as health, religious or biometric data. Please do not send us sensitive information that we do not need; foot measurements and insole photos are treated as confidential order materials.
We use your personal data to:
Where we rely on legitimate interests, we balance our interests against your rights and expectations. You can object to this processing at any time (see Section 22). We do not use your custom measurements, insole images or order photos for marketing without your separate permission. We do not use automated decision-making to make decisions that have legal or similarly significant effects on you.
We share personal data only where necessary:
We do not sell or rent your personal data, and we do not share it for third-party advertising. If you contact us through a social platform such as Instagram or WhatsApp, that platform processes your information under its own privacy policy.
Our website uses cookies and server-side sessions to keep the site working and to understand how it is used.
We do not currently use third-party advertising cookies. If we introduce them, we will update this policy and, where required, ask for your consent first.
You can control or delete cookies through your browser settings. Blocking essential cookies may prevent you from signing in, keeping items in your cart or completing checkout.
Some of our service providers are located outside Indonesia. For example, international payments may be processed by PayPal, international deliveries by Rayspeed, and website hosting or email services may be provided from another country. Where we transfer personal data outside Indonesia, we take reasonable steps to ensure it receives an appropriate level of protection, including through contractual safeguards and by working with providers that maintain recognized security standards. By choosing an international payment or delivery service, you understand that your information may be processed outside Indonesia as described in this policy.
We keep personal data only for as long as we need it for the purposes described in this policy:
When data is no longer needed, we delete it or anonymise it securely.
We protect personal data with appropriate technical and organizational measures, including encrypted connections (HTTPS), hashed passwords, access controls, and limiting access to staff and providers who need it to do their work. We review our practices regularly.
No method of transmission or storage is completely secure. If you suspect a security issue or unauthorized use of your account, please contact us immediately at [email protected]. If a data breach affects your rights, we will notify you and the relevant authority as required by law.
We will never ask for your password by email or WhatsApp. Please be cautious of messages that ask for personal or payment details, and contact us directly if something looks suspicious.
Subject to applicable law, including Indonesia's Personal Data Protection Law, you have the right to:
To exercise a right, email [email protected] with the subject "Privacy Request" and tell us what you would like us to do. We may ask for information to verify your identity, and we may ask for proof of authority if someone is acting on your behalf. We will respond within the period required by law and will not charge a fee unless a request is manifestly unfounded or excessive. Some data may be retained where we have a legal obligation or need it to establish, exercise or defend a legal claim.
We may send transactional messages—such as order confirmations, payment updates, shipping notices and after-sales updates—as part of your order. These are not marketing, and you cannot opt out of them while your order is active.
If you give us your email address at checkout and leave before completing your order, we may send you a reminder about the items in your cart. You can opt out of these reminders at any time.
We will send you marketing messages only where you have opted in or where the law otherwise permits. You can unsubscribe using the link in any marketing email or by emailing [email protected]. We will process your request promptly; you may still receive messages that were already in progress.
Our website and services are intended for adults. You must be at least 18 years old to place an order, or have the consent and supervision of a parent or guardian. We do not knowingly collect personal data from children. If you believe a child has given us personal data without appropriate consent, please contact us and we will delete it.
Our website may link to third-party websites and services, including Instagram, WhatsApp, payment providers and couriers. We are not responsible for their privacy practices. Please read their privacy policies before sharing personal data with them.
We may update this Privacy Policy to reflect changes in our practices or the law. The "Last updated" date shows when the current version took effect. If we make a material change, we will notify you on the website or by email where appropriate. Where the law requires consent, we will ask for it before applying the change to your data.
If you have a question about these Terms & Privacy, your order or your personal data, we are here to help.
Email: [email protected]
WhatsApp: +62 812-3152-0370 (Surabaya) or +62 896-1999-9787 (outside Surabaya and overseas)
Studio: Milieu Space 2nd Floor, Jl. Imam Bonjol No.27, DR. Soetomo, Kec. Tegalsari, Surabaya, East Java 60264, Indonesia
Hours: Monday–Friday, 08:00–17:00 (UTC+7)
For privacy requests, please use the subject "Privacy Request".
Thank you for trusting Jolie Moda with your special day ♥
Cannot find your perfect match? Whether you need a specific style for a unique venue, a tailored size, or personalized details—like hand-stamped initials, a memorable custom date, or an inscribed vow—our artisans can bring it to life. Contact us today for a private consultation to craft a pair uniquely your own.
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